Privacy policy

Privacy Statement
PRIVACY POLICY – LAST UPDATED JUNE 17, 2025

Welcome to the privacy policy of BALD&. In everything we do, we respect the privacy of our customers and visitors and are committed to protecting personal data.

BALD& B.V. is responsible for the processing of personal data and is located at Irislaan 29, 2106 BE in HEEMSTEDE, the Netherlands. The most up-to-date version of the privacy policy is always available on the website.

Personal Data

We collect data in two ways: directly from you and indirectly. The data you provide directly includes:

  • Full name and address details
  • Bank account number
  • Email address
  • Other personal data you actively provide

Indirect data includes cookies and information about your activity on our website.

Use

This information is used to process your order as quickly and easily as possible and to keep you informed about your order. More specifically, we process personal data for the following purposes:

  • To make your shopping experience as pleasant as possible and to personalize our website to your interests
  • To deliver your order and to track your package
  • To send emails related to your order (order confirmation, shipping updates, surveys, product care instructions)
  • To analyze your visit to our website to enhance your personal shopping experience
  • To offer you a good experience when you contact us
  • We may use your phone number and/or email address to understand which orders and prior correspondence exist
  • To analyze traffic in our webshops and brand stores, and to prevent abuse and/or fraud. Your IP address may be stored and processed during these activities

Data Retention

BALD& does not retain your personal data longer than necessary or once there is no legal basis to continue processing the data. In case you:

  • Want access to the information we hold about you
  • Would like us to correct any incorrect data we have about you
  • Feel our site does not comply with our privacy policy
  • No longer wish to receive emails from BALD& in the future

Let us know! You can easily get in touch with us.

Data Security

We have implemented the necessary security measures to prevent the loss, misuse, or alteration of information received through our site. Our employees are trained in handling personal data, treat it confidentially, and in the event of a data breach, we will take appropriate steps, including reporting to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

BALD& works with various third parties to ensure your shopping experience and the order process run smoothly. We share only the necessary data with these third parties. This includes payment via a payment service provider, sending track-and-trace information via email, and keeping you informed about our latest product offerings. You may recognize these third parties when shopping with us:

  • Shopify, for securely storing your account and processing payments via Shopify Payments
  • Klaviyo, for sending you emails

Cookies

BALD& uses cookies on its website. Cookies are small, anonymous pieces of information collected when you visit a website. They are important to provide you with a pleasant shopping experience.

We use cookies to:

  • Store your preferences
  • Track information such as the contents of your shopping cart
  • Record information specific to you, such as the websites you visited before landing on ours
  • Notify you of new items that may interest you on your next visit
  • Prevent you from seeing the same ads repeatedly
  • Adapt the site’s content and layout based on your browser type or other information sent by your browser

Information obtained through cookies is used internally only. If you prefer not to use cookies, you can disable them in your browser settings. All cookies stored on your device are created either by us or by our webshop partner, Shopify.